Privacy Policy
Pets Everywhere (“we”, “us”, “our”) is
committed to protecting your privacy and the security of your personal information.
This policy explains how we collect, use, store and disclose personal information when you interact with us online at www.petseverywhere.com.au or in-store.
We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
What personal information we collect
We may collect personal information including:
- Name
- Email address
- Phone number
- Postal or billing address
- Enquiry or message content
- Purchase or order details
- Information you provide in forms, emails or in store
- Website usage data (via cookies and analytics)
We only collect information that is reasonably necessary for our business to operate.
How we collect your information
We collect personal information when you:
- Submit a contact or enquiry form
- Place an order or request a quote
- Sign up to email updates
- Contact us by email, phone or in store
- Browse our website (via cookies and analytics tools)
How we use your information
We use your personal information to:
- Respond to enquiries and provide customer service
- Process orders and purchases
- Send order updates or relevant communications
- Improve our website and services
- Send marketing or promotional emails (you can unsubscribe at any time)
- Meet legal or regulatory obligations
We do not sell or trade your personal information.
Disclosure of information
We may share your information with trusted third parties only where necessary, such as:
- Payment processors
- Website hosting and IT providers
- Email and marketing platforms
- Delivery or logistics providers
- Accounting or legal services
These providers are only given the information required to perform their services and must handle your data securely.
Some services we use may store data outside Australia (for example, website hosting, email or analytics providers).
Cookies and website analytics
Our website uses cookies and analytics tools (such as Google Analytics) to understand how visitors use our site and to improve performance and user experience.
Cookies may collect:
- IP address
- Browser type
- Pages visited
- Time and date of visits
You can disable cookies through your browser settings, however this may affect how the website functions.
How we store and protect your information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure.
Information is stored securely and only accessible by authorised staff or service providers.
Accessing or correcting your information
You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate or out of date.
To do so, please contact us using the details below.
Privacy complaints
If you believe your privacy has been breached, you can contact us and we will investigate the matter.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Contact us
For privacy enquiries, access requests or complaints, please contact:
Pets Everywhere
Email: sales@petseverywhere.com.au
Website: www.petseverywhere.com.au
Updates to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.